Policy on orders refused upon delivery

📦 Policy Regarding Refused Deliveries

At DivinParfum.ro, we take every order seriously and invest real time, resources, and costs to ensure products reach customers quickly and safely. Unfortunately, we have observed frequent situations where packages are refused without justified reasons. This affects both our store and honest customers who want their products on time.

❌ What does a refused package mean?

  • The customer does not pick up the package from the courier within the delivery period;
  • Refuses to accept the package without notifying the store;
  • Does not answer calls and messages, and the package is automatically returned.

🔁 How do we proceed in such cases?

  1. For the first refused order: we assume it was a mistake or an unforeseen situation.
  2. For 2 consecutive refused orders: the account is automatically restricted. Future orders can only be placed with online payment (card), in advance.

We reserve the right to add customers with repeated infractions to an internal no-acceptance list, to ensure that products quickly reach people who genuinely want them.

❗ "What if it was a mistake?"

Mistakes can happen once. Twice is a warning sign. But 2 consecutive refused orders are no longer a mistake – they indicate a lack of seriousness. We cannot ignore these situations without affecting deliveries to honest customers.

📨 Appeals and Account Unblocking

If there are special circumstances, you can contact us:

We will analyze each case individually, but we reserve the right to refuse cooperation with individuals who repeatedly abuse the ordering system.

🛡️ Respect for All Customers

This policy aims to ensure fair service for everyone. We appreciate customers who respect our time, work, and seriousness – and we offer the same in return.

Thank you for your understanding and respect!